Refund policy

We do everything to make your purchase delightful and ensure you are satisfied. If you are not 100% satisfied with your order, we can handle it as below:

General Policy Terms

General Policy TermsWe want you to have the best swag experience. So, we recommend checking and inspecting all items upon receipt. If you discover issues with your swag, please reach out to us within 7 days of delivery at team@swageazy.com so we could work towards fixing the issues.

Not Satisfied with Product or Experience

If you are not a 100% satisfied with your swag items, please let us know within 7 days of receipt at team@swageazy.com and we will either replace the items, if possible, or issue a credit or refund for such items. To be eligible for a refund or credit, items must be returned undamaged and unused. Returned items that do not satisfy these requirements may not qualify for a refund or credit. Once we receive your qualifying return and approve your refund or credit, you will be able to choose whether to receive a credit or refund of your payment.

Damaged Items

We strongly recommend inspecting all items upon receipt to ensure everything arrived safely and undamaged. If you discover broken and/or damaged items, please reach out to us within 7 days of delivery at team@swageazy.com and provide photos of the damaged products. Upon review, we will either replace the damaged products, if possible, or issue a credit or refund. Notice Regarding Ceramic Mugs: Please note that ceramic mugs are not covered by this policy due to their higher risk of breakage. Proceeding with a ceramic mug order is an assumption of risk that will exclude the order from replacement and refunding or crediting if received damaged or broken.

Missing Items in Swag Packs

Please confirm that all the swag items were properly received. If you find that there are missing items in any of the packs, please notify our team within 7 days of delivery at team@swageazy.com. We will either replace the missing items, if possible, or issue a refund or credit in the amount of the missing items.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

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