Shipping policy

Shipment Timelines

Our goal is to get your order to you within 7-10 working days from the order date. In cases such as high demand, logistical issues etc it may take more than 10 working days to ship the order. We are working relentlessly to exceed expectations and ensure faster deliveries in the near future.

Undelivered Items

Shipping Errors: During shipping, some packages may be considered ‘undeliverable’ by the carrier. This means that one of the following situations occurred: - An incorrect address was provided - The recipient was unresponsive/unable to receive the package - The recipient is no longer at the provided address - The recipient refused to accept delivery of the package Please confirm that all swag packs were received by your recipients. If you discover that a recipient did not get their swag pack due to a shipping error made by us, please notify us immediately after the delivery and we will do our best to reproduce the items and ship them to the intended recipient, if possible, or we will issue a credit or refund for the undelivered items. Please note that Swageazy is not responsible for packages that are abandoned or undelivered due to incorrect recipient information provided by the customer or other errors or omissions caused by the customer or intended recipient. For additional help on ensuring successful shipment delivery, please contact us at team@swageazy.com. Items Lost by Carrier: Swag shipments are fulfilled through third party shipping companies (e.g. FedEx, BlueDart, etc). As with all shipments, there is a risk that your items may become lost in transit. In the rare case that this occurs, we will do our best to reproduce the items and ship them to the intended recipient, if possible, or we will issue a credit or refund for the items that were lost in transit. Please note that merchandise marked delivered and signed cannot be considered lost, and will not be covered by this policy. Items Returned to Sender: In many cases, undelivered packages are returned to our warehouse. In such cases you will still be able to use the returned swag items as part of your inventory. Upon receiving the items, we will update your swag inventory to reflect the new stock.

Other

We value our relationship with you and want to ensure you are happy. If you feel your request falls outside of the scope of this policy or an exception to the rule applies, please reach out to us at team@swageazy.com